We're Hiring! 
Customer Service Representative

If you excel in cultivating relationships, implementing effective tracking systems, monitoring success metrics, and promoting a culture of conversion and communication, then this role is tailored for you as a Customer Service Representative!

We are Ecoversity - the fastest-growing ecological e-learning platform on the market. Here, education is our accelerator - both for our staff and the millions of people we reach every year. Rallied together by the shared knowledge that humans have almost destroyed our ecosystem and united by knowing we’re the last generation that can change it. We connect students to transformational education at a fraction of a university degree. With a young, talented, and passionate team, Ecoversity is an impact-driven environment for the motivated and energetic. With an advisory board full of wisdom keepers, learning is at the core of our culture.

Are you ready to embark on an extraordinary career journey? Join Ecoversity as a Customer Service Representative and become an integral part of a team committed to revolutionizing education for a regenerative future.

As a Customer Service Representative at Ecoversity, you'll play a pivotal role in fostering positive relationships with students, faculty, and stakeholders. Your primary responsibility will be to ensure an exceptional experience for our diverse community, addressing inquiries, resolving issues, and providing timely and accurate information.

What makes this job epic? Imagine being the frontline ambassador for a cutting-edge institution dedicated to environmental regeneration and holistic education. You'll have the opportunity to make a real impact by assisting individuals passionate about regenerating the world. From guiding prospective students through the enrollment process to supporting current students on their educational journey, your role will be dynamic and rewarding.

Ecoversity values innovation and encourages a collaborative work environment. As a Customer Service Representative, you'll have the chance to contribute ideas for continuous improvement and be part of a team that values your unique perspectives. This epic job goes beyond traditional customer service – it's about being an advocate for regenerative education and creating meaningful connections.

If you thrive in a fast-paced, purpose-driven environment, possess excellent communication skills, and have a genuine passion for regeneration, Ecoversity's Customer Service Representative position awaits you. Join us on this epic adventure and be a key player in shaping the future of education for a more regenerative world.

At Ecoversity, education is our accelerator - both for our staff and the millions of people we reach every year. Rallied together by the shared knowledge that humans have almost destroyed our ecosystem and united by knowing we’re the last generation that can change it.

At Ecoversity, you’ll know you’re making an impact while having a good laugh and a paycheck that feels extra special. If you catch us canceling meetings for a fire ceremony instead, it’s because we know there’s more to life than CAC & COGS - and our ROI says we’re onto something. Making six figures in sixty day is no joke - and we need sales representatives who are exceptionally amped about doubling that.

Be part of a team that actually acts with care for the place we all call home. 🌎
 

Contract Terms & Compensation:

• Contract Term: ASAP 
• Time Commitment: 15 - 20  Hours/Week
• Pay: Hourly $10 - $15/hour per week
• Benefits & Perks: Any and all Ecoversity classes for you +1 friend for free during your term. Yes, we’re serious!
• Fully remote work family in places like Colorado, Costa Rica, Oregon & British Columbia.

• Proven Experience: A minimum of 2 years of hands-on experience in setting up and managing customer service systems, with a focus on platforms such as Help Scout, ZenDesk, or similar tools.
• Technical Proficiency: Demonstrated proficiency in utilizing customer service platforms to their full potential, including but not limited to configuring workflows, automations, ticketing systems, and knowledge base management.
• System Integration: Experience in integrating customer service systems with other organizational tools and platforms to ensure seamless communication and data flow.
• Problem-solving Skills: Strong analytical and problem-solving skills to identify, troubleshoot, and resolve issues related to the customer service system.
• Communication Skills: Excellent written and verbal communication skills to effectively collaborate with cross-functional teams and articulate system requirements.
• Adaptability: Ability to adapt to changing technologies and evolving customer service needs, staying informed about industry best practices and advancements.
• Attention to Detail: Meticulous attention to detail to ensure accuracy and consistency in system configuration and data management.
• Project Management: Proven ability to manage projects related to the setup and enhancement of customer service systems, ensuring timely completion and successful implementation.
• Customer-Centric Mindset: A deep understanding of customer needs and a commitment to enhancing the overall customer experience through effective system setup.
  
  

• Customer Service System Management:
  • Set up, configure, and optimize customer service systems, with a focus on platforms such as Help Scout, ZenDesk, or similar tools.
  • Implement and manage workflows, automations, and ticketing systems to ensure efficient handling of customer inquiries and concerns.
  • Regularly audit and update system configurations to align with evolving organizational needs and industry best practices.
• Data Analysis and Reporting:
  • Analyze customer service metrics and generate reports to provide insights into system performance, customer satisfaction, and areas for improvement.
  • Use data-driven approaches to identify trends, patterns, and opportunities to enhance the effectiveness of the customer service system.
  • Social Media Communication Management: Oversee and manage social media channels to ensure timely and engaging communication with our community.
  • Respond to customer inquiries, comments, and messages on social media platforms, maintaining a positive and helpful online presence.
  • Collaborate with marketing teams to align social media communication with overall brand messaging and strategies.
• Issue Resolution and Escalation:
  • Work closely with customer service representatives to troubleshoot and resolve escalated customer issues.
  • Provide guidance on utilizing the customer service system to efficiently address and resolve customer concerns..
• Collaboration with Cross-Functional Teams:
  • Collaborate with marketing & sales, product, and finance teams to integrate customer service systems with other organizational tools and platforms.
  • Ensure seamless communication and alignment of customer service strategies with broader organizational goals.
• Continuous Improvement:
  • Proactively identify opportunities for system enhancements and improvements to elevate the overall customer service experience.
  • Stay informed about industry trends and advancements in customer service technology.

FOR MORE INFORMATION & APPLICATION:

PLEASE EMAIL [email protected] with your relevant customer service experience, resume, and statement of interest with the subject line “Customer Representative Application”.